Frequently Asked Questions
Expert support for your premium audio experience
What is the standard delivery time for orders?
Orders are typically processed within 24 hours. Standard shipping within Europe usually takes 3-5 business days, while international shipping may take 7-10 business days depending on your location.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for headphones and earbuds?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition for a full refund.
Do your products come with a manufacturer warranty?
Yes, all Sonova Consumer Hearing products include a 2-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and regional payment options such as Klarna and Apple Pay for a secure checkout experience.
How do I update the firmware on my audio devices?
You can update your device's firmware by downloading the Smart Control App on your smartphone and following the on-screen prompts while your device is connected via Bluetooth.